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F.A.Q.
You have questions, we have answers!

How much does it cost and how long will it take to fix my computer?
90% of repairs cost between $60 - $90 and take 1- 2 business days. Please see our rates page for more information.

Can you save my data?
We realize that user data is often worth more to our customers than the computer itself. Our first priority is always to preserve your data. There are rare circumstances (such as hard drive failure) where data may be not be able to be saved.

How did I get this virus and why didn't my anti-virus stop it?
There are many websites and ways to infect your computer from social networking sites to emails. Viruses are being continuously developed to overwrite antivirus programs.

What can I do to prevent this in the future?
Never click on any type of "Your computer is infected, click here!"  warning- this is probably the most common virus threat we see here. These 'warnings' are actually trojan viruses masquerading as helpful programs. Avoiding suspicious emails, even from friends, will help keep your computer uninfected as well.

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